Our Friendly team is always here to assist.
The prices are in CAD (Canadian dollars).
Sometimes our emails will go to your SPAM/JUNK folder. If they do, please put our email address on your “safe list”. If you don’t hear from us in 12 hours, email us at [email protected]
Canada ONLY. There are no exceptions.
We ship from Vancouver, Canada. No customs involved.
If you provided us with a wrong or incomplete mailing address we will not be able to retrieve your package. Please double check your mailing address before ordering. We will not be responsible for your mistake. If the package is sent back to sender it’s lost because our return address is fake.
Orders shipped within 1-2 business days after clearing payment. Please note we do not ship on weekends.
We can’t accept any returns, because we don’t have mailing address in Canada. Please email us and we’ll try to help you.
It is not unless you request it.
Absolutely not. We are a strictly online store. Don’t waste your time emailing us how close you are and how convenient it would be for you. We can’t accept any returns, because we don’t have a mailing address in Canada. Please email us and we’ll try to help you. The answer will always be no.
Yes. There’s $100 minimum order amount before the cost of shipping.
– INTERAC EMAIL TRANSFER
– CREDIT CARDS
$9.99 flat rate Canada Post (5-10 business days).
$29.99 flat-rate Canada Post Express (next business day to major cities, 2-3 business days elsewhere).
FREE flat rate Canada Post Xpress on ALL orders over $200
Yes. Once your order ships you will get an email with a tracking number. You can check your order shipping status at canadapost.ca
The tracking number appears online 3-5 hours after the package was dropped off.
Normally if Canada Post loses your package it’s 100% your loss. If Canada post says “delivered” we consider it as delivered. Statistically speaking a lost package is an extremely rare occurrence. Out of a 1000 packages only 1 or 2 will be lost.
Impossible. All mail shipped within Canada does not go through customs therefore domestic mail cannot be seized. Moreover by federal law domestic mail can only be opened by the receiver.
If it’s not listed, we don’t carry it.
We do not provide cycle, diet or training advice. Such emails will be ignored.
First of all in any event you write a negative review in hopes to have a situation rectified any requests will be denied as the damage has already been done. If you have an issue, give us a chance to fix it. So the first thing you must do is email us! [email protected]